POLICIES & RETURNS
We will advice you where to send the item/s.
We guarantee the lowest price anywhere on every one of our products.
With MYSPORTSRING COLLECTIONS, you can order with every confidence that your handcrafted design will be your precise specifications and every bit as beautiful as you imagine. However, we understand that accidents do sometimes happen and that even the most carefully thought out gift idea isn’t always received as one might have hoped.
That is why all of our items carry the Lowest Price, 30-Day Guarantee.
As a company that values its customers, we seek to establish long-term relationships based on trust and satisfaction ,and we strive to provide you with an experience that makes you feel confident in your purchase and use of our products and services. We hope your selection brings you many years of enjoyment.
Our Return/Refund Policy:
If there is any defect with the goods you received,simply return it within 7 days of receipt of the order. Please contact us at [email protected] first for return shipping instructions. The item must be returned in original condition (unworn and unaltered) with its original documents and original packing slip. We cannot accept a return of any item with any indication that it has been used. All items properly returned under this policy are eligible for a refund or a store credit, at your option.
Refunds may take up to 15 business days to process. We will credit your original method of payment excluding delivery charges
Below is the simple process for an item return:
1)Contact us at [email protected], please be sure to include your name, order number, order date and payment method.
2)Repack the item accompanied by its original packaging and documents.
3)If the product you're returning includes a special offer or a "gift with purchase," return that item as well, or you may choose to have the cost of that item deducted from your refund.
4)Shipping cost of returns or exchanges of right order package are at customers' own expense. Besides, we recommend that you add tracking and insurance for your own protection as we cannot be responsible for lost shipments.
5)Please ship your merchandise pre-paid and insured for the full purchase price by a carrier that offers package tracking, such as USPS, UPS, or FedEx to the address provided by our customer service representative.
Thanks for your support.